Privacy Policy

Last Updated: [1 July 2022]

1. Introduction

At Narcissistic Trauma Recovery Coach (referred to as "we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. This policy aligns with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and any other contact details you provide.
• Sensitive Information: Information you voluntarily share related to your mental health or personal experiences, collected only when relevant to our services.
• Usage Data: Information on how you access and interact with our website, including IP addresses, browser type, pages visited, and date/time stamps.

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide coaching sessions, group programs, and other services.
• Communication: To respond to your inquiries, send updates on services, and provide support.
• Improvements and Analytics: To analyse website usage and improve our service offerings.
• Compliance and Protection: To comply with legal obligations and protect the rights, property, or safety of Narcissistic Trauma Recovery Coach, our clients, and others.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent: Where you have given clear consent for us to process your personal data.
• Contractual Necessity: When processing is necessary for the performance of a contract with you.
• Legal Obligation: Where processing is required to comply with a legal obligation.
• Legitimate Interests: For purposes such as enhancing our services, improving user experience, and ensuring security.

5. How We Protect Your Information

We use reasonable and appropriate security measures to protect your personal information, including encryption, firewalls, and secure data storage practices. However, please be aware that no electronic transmission or storage method is completely secure.

6. Sharing Your Information

We will not share your information with third parties except in the following circumstances:

• Service Providers: When necessary, we may share information with third-party service providers who assist with website management, analytics, or payment processing, bound by confidentiality agreements.
• Legal Requirements: If required by law or to respond to legal proceedings, regulatory requests, or to protect our rights and safety.

7. Retention of Data

We retain your personal information only as long as necessary for the purposes for which it was collected and as required by applicable law.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the information we hold about you.
• Right to Rectification: Request correction of any inaccuracies in your information.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request restriction of processing your data in certain situations.
• Right to Object: Object to processing based on our legitimate interests.
• Right to Data Portability: Request to transfer your data to another organization or directly to you.

To exercise any of these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and use data regarding website usage and improve our services. You may choose to set your browser to refuse cookies; however, this may impact the website’s functionality.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or process personal information from children under this age without parental consent. If we become aware of such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify you of any material changes by email or notice on our website. Please review this Privacy Policy periodically for any updates.

12. Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding your data, please contact us:

• Email: Hello@narcissistictraumarecoverycoach.com